Quality

The dealer shall be bound to sell the Electrical Goods & Home appliances in Sterling’s product intact, original unopened container/ packing with tag, label & seal on. Under no circumstances the marking, seal or packing shall be altered, broken/tampered with or
damaged before or while selling the Sterling products.

The dealer shall arrange safe storage and handling of Sterling in such a manner as to ensure that it is well protected against deterioration. In the event of decline in Electrical Goods & Hompe appliances quality below the prescribed standards, the dealer shall immediately stop the sale of such appliances.

Sterling will supply the Electrical Goods & Hompe appliances as per Indian Quality Certification Standards and in case of any quality complaint received by the Corporation regarding the poor quality or manufacturing defect, it should be received in writing within 15
days from the date of showing of the Electrical Goods & Hompe appliances. If required, the field would be inspected by the officer in the Regional/Area office along with the dealer and concerned office/complainant to verify the genuineness of the complaint as per the Sterling’s producer for redressal of quality complaints of consumers circular dated.

Sterling product is invariably tested for conformity to the prescribed standards indicated on the label and or the container. The tests result are valid for the period specified in accordance with ISO Act as amended from time to time provided the product is stored under ideal condition. For Sterling’s products in Dealer’s possession, the responsibility for ensuring conformity to the prescribed standards
invariably rests with in the dealer. Sterling shall, however, have the authority to verify compliance in this regard and to take appropriate action in the event of noncompliance have the authority to verify compliance in this regard and to take appropriate action in the event of non-compliance.

The dealer has to attend quality related complaints within his area of
jurisdiction or operation only along with Sterling representative.

Sterling’s officer and Govt. dept. officers are authorized to draw samples for inspective of the stock available with the dealer.

Product once sold to the Dealer shall not be taken back by Sterling Manufacturing Company.